"Late last year prior to the Coronavirus outbreak, we planned and scheduled a vacation to Vancouver for mid May. It was easy canceling airfare and lodging reservations ... except for one Airbnb location. Airbnb wouldn't refund without cause, despite the global pandemic, because the US-Canadian border was only closed through April. I'm over 65 with a touch of lung disease and a relatively new pacemaker so I'm a prime target for COVID19-19. Dr. Kopecky was kind enough to prepare a short note explaining that, due to medical risk, I should not travel until the virus had dissipated or a vaccine was available. For my wife and I, that 5 minutes of help was worth $600! Dr. Kopecky made that extra effort to assist his patient!!"